Information about AF Associates
This website is operated by AF Associates, the Chantry Centre, Leyburn, North Yorkshire. Our VAT number is: 293471480. If you wish to contact us, please telephone 0330 3230468 email office@af-associates.co.uk, visit our “contact us” page, or write to us at the above address.
Status of these terms and conditions and updates
These terms and conditions, together with our Privacy Policy and Copyright Policy, will form a legally binding agreement between you and AF Associates in relation to your use of the AF Associates website. By using the AF Associates website, you confirm that you accept these terms and conditions and that you agree to comply with them. If you do not agree to these terms and conditions, you must not use the AF Associates website.
This version of the AF Associates terms and conditions supersedes all prior, written or oral understandings or agreements and applies to the exclusion of any other terms or conditions that you may seek to impose or incorporate, or which are implied by law, trade, custom, practice or course of dealing. We may update these terms and conditions from time to time. Any changes to these terms and conditions will be displayed on the AF Associates website and your continued use of the website indicates your agreement to these changes. Accordingly, please check this page from time to time to take notice of any changes we made, as they will be binding on you. Any changes to specific seller terms will be notified by email to the seller.
Access to the AF Associates website and AF Associates’s liability
Although AF Associates makes reasonable efforts to update the information on the AF Associates website, AF Associates makes no representations, warranties or guarantees that the content on the AF Associates website is accurate, complete or up-to-date.
AF Associates does not guarantee that the AF Associates website, or any content on it, will always be available or be uninterrupted. Access to the AF Associates website is permitted on a temporary basis. AF Associates may suspend, withdraw, discontinue or change all or any part of the AF Associates website without notice. AF Associates will not be liable to you if for any reason the AF Associates website is unavailable at any time or for any period.
You are responsible for ensuring that all persons who access the AF Associates website through your internet connection are aware of these terms and conditions and that they comply with them.
Nothing in these terms and conditions excludes or limits AF Associates’s liability for death or personal injury arising from AF Associates’s negligence, or AF Associates’s fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
To the extent permitted by law, AF Associates excludes all conditions, warranties, representations or other terms which may apply to the AF Associates website or any content on it, whether express or implied.
AF Associates will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, the AF Associates website; or
- use of or reliance on any content displayed on the AF Associates website.
If you are a business user and you purchase a product on the AF Associates website then (subject always to the provisions above and below) AF Associates’s total liability to you will be limited to the total amount paid by you for the product. If you are a business user and you sell a product on the AF Associates website, AF Associates’s total liability to you will be limited to the amount of commission payable by you to us.
If you are a consumer user then (subject always to the provisions above and below) AF Associates will be responsible for loss or damage you suffer that is a foreseeable result of AF Associates’s negligence or breach of these terms and conditions, but AF Associates will not be responsible for any loss or damage that is not foreseeable.
AF Associates will not be liable for:
- loss of data (as it is your responsibility to back-up and keep copies of all data you submit to the AF Associates website);
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
AF Associates will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the AF Associates website or to your downloading of any content on it, or on any website linked to it.
AF Associates assumes no responsibility for the content of websites linked on the AF Associates site. Such links should not be interpreted as endorsement by AF Associates of those linked websites. AF Associates will not be liable for any loss or damage that may arise from your use of them.
Product descriptions and images displayed on the AF Associates website are illustrative only and are published to provide users with a guide to the products being offered and do not contribute in any way to a binding contract between users and sellers and/or AF Associates. No responsibility or liability is assumed by AF Associates for the information, service and/or products being suitable for the purpose of the user.
If you are a consumer, advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these terms and conditions will affect these legal rights.
Intellectual property
AF Associates is the owner of all intellectual property rights in the AF Associates website, and in the material published on it, with the exception of products for sale. These works are protected by copyright laws and treaties around the world. All such rights are reserved. For further information on intellectual property, please see our Copyright Policy.
Viruses
AF Associates does not guarantee that the AF Associates website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the AF Associates website. You should use your own virus protection software.
You must not misuse the AF Associates website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the AF Associates website, the server on which it is stored or any server, computer or database connected to the AF Associates website. You must not attack the AF Associates website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking
You may link to the AF Associates home page, provided you do so in a way that is fair and legal and does not damage AF Associates’s reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. AF Associates reserves the right to withdraw linking permission without notice.
Where the AF Associates website contains links to other sites and resources provided by third parties, these links are provided for your information only. AF Associates has no control over the contents of those sites or resources.
Governing law and jurisdiction
These terms and conditions shall be governed by and read in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the courts of England.
If you require a copy of these terms and conditions in a printable document you can request a copy by contacting one of our customer advisors on 0330 3230468
Additional terms relating to the use of our website
Sections in this document apply as follows:
Section 1 – All registered users
Section 2 – Buyers
Section 1 – All Registered Users
To register with the AF Associates website you must be 18 years of age or over and must provide a valid email address and accurate information about yourself. At our discretion we may refuse a username if it is inappropriate for any reason, e.g. a trademark or is offensive. If we notice that any information given by you is untrue or inaccurate we have the right to delete your registration without notice, at any time. Your personal information is subject to our Privacy Policy, which can be found here.
You must keep your username and password confidential. Should you approve another individual to use your account you are solely responsible for their actions. If you are using the account on behalf of an organisation you must be authorised to represent that organisation. If you find that there has been unauthorised use of your account you agree to notify AF Associates immediately.
You must not interfere or disorder any aspect of the AF Associates website and ecommerce system. In agreeing to these terms and conditions you agree to:
- Treat other users of the AF Associates website with respect and courtesy, ensuring that your use complies with their legal rights
- Keep information provided by, or on behalf of AF Associates in your possession and not supply it to any third party
In agreeing to these terms and conditions you understand that AF Associates does not own, control, quality assure accuracy of content or endorse products for sale on elearningmarketplace.co.uk. AF Associates disclaims all responsibility and liability for the information and products displayed on and sold through the website, including accuracy, legality, content and reliability.
Users of the site understand and agree that any feedback and ratings they post to the AF Associates website will be publicly available for viewing. AF Associates is not responsible for monitoring, checking or editing the feedback or ratings posted on the website and is not liable for any claims or actions connected with any feedback or ratings. Registered users should use the contact form on the website to report any inappropriate or dishonest feedback and AF Associates will investigate the claim. It will be at the discretion of AF Associates as to whether the feedback should be removed.
Links to external websites on the AF Associates site are not under the control of AF Associates and therefore the content and operation of such linked sites are not their responsibility.
You can close your account at any time and for any reason by notifying us using the contact form. Once your account has been closed you will need to re-register to purchase products.
Section 2 – Buyers
Products displayed and sold through the AF Associates website remain the property of AF Associates. A legally binding contract of sale will be formed between you and AF Associates of the product when you have confirmed your order, AF Associates will sell the product at the price advertised and you have paid the product price in full, plus VAT as required.
You may use the following payment methods:
- Checkout on the site using PayPal’s payment system with a PayPal account, credit or debit card
- By BACS directly into the AF Associates bank account. Please phone a customer advisor on 0330 3230468 to confirm your order and to obtain our bank details
- By cheque made out to AF Associates and sent to Accounts, The Chantry Centre, Leyburn, North Yorkshire DL8 3BW. Please phone a customer advisor to confirm your order on 0330 3230468
When you purchase a product via the AF Associates website you provide us with your permission to supply you with the means to access the digital goods you have purchased immediately, a downloadable product, or within one working day, an online product. Once payment has been made you will be sent an email with the details of your purchase.
Course Access
Immediate Accedes courses – these courses are hosted on our Online LMS, so when you place your order and make payment your name and email address are used to automate your enrolment on to the course/s you have purchased. Your login details will be emailed to you, followed by your course enrolment email. This may take a few minutes or it make take up to 30 minutes depending on technology factors.
One Working Day Access courses – these courses are hosted on a separate platform, so when you place your order and make payment your name and email address are processed to enrol you on to the course/s you have purchased. Your login details will be emailed to you within one working day.
When purchasing a product, you are buying a non-exclusive licence to use the product, and ownership of the product remains with the AF Associates unless explicitly described by the AF Associates in the details of the product for sale. Unless described otherwise by the AF Associates you must not copy, modify or re-produce a non-original version of the product you purchase, or loan, lease, sell or distribute the product. You download and use AF Associates’ products at your sole risk. AF Associates does not guarantee any specific outcomes as a result of you purchasing a product from the website.
User licence name changes, only permitted if the user has not accessed the course, must be requested in writing. Changes requested within 14 days of purchase are carried out free of charge, requests made between 15 days and 3 months incur a £2.50 per user administration charge and requests made between 3 months and 6 months following purchase incur a 50% course price per user administration charge. After 6 months a user licence cannot be changed.
Refund requests should be made to AF Associates through the contact form on the website or by email to office@af-associates.co.uk. The AF Associates Refunds policy states that a full refund will be issued if a purchased on-line course has not been accessed and the refund claim is made within fourteen days of the purchase. Refunds for downloads will be looked at on a case by case basis, but requests will normally only be upheld for products purchased that are defective.
If you are a consumer, please note that you waive your right to a refund under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2015 if you access an online product or download a downloadable product. Up until this point, and within fourteen days of making your purchase, you may cancel your purchase by contacting us in writing and we will issue a full refund. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.