AF Associates – www.foodsafety-training.co.uk.

Terms and Conditions for Use and Sales of Distance & E-Learning Product, Classroom Based Training and Consultancy. Last updated 16 June 2015

 1. Our website

Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.

 2. Customer Information

2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.

2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.

2.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.

2.4 Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children.

 3. Privacy

AF Associates takes your privacy seriously. We are registered under and comply with the Data Protection Act 1998. For further details please see our Privacy Policy.

 4. Product Pricing and Title

4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at any time up to the shipment of that order and any related items.

4.2 We reserve the right to alter all product pricing without notice.

4.3 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.

 5. Your Order

5.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.

5.2 Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.

5.3 Product items not included within the dispatch email are not included in the order and contract between you and us.

5.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

5.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

6. Shipping and Customs Duty

6.1 All orders received by us are shipped subject to availability.

6.2 We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.

6.3 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or Fulfilment Company or a full refund.

6.4 If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.

6.5 Where a Customer purchases an online version of a product they will also receive an email from AF Associates containing their login details within 24 hours of completing payment.

6.6 AF Associates reserves the right to delay or refuse to deliver login details where the Customer’s transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

6.7 If AF Associates is unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time or purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

 7. Cancellation Rights, Returns and Refunds – Distance & E-Learning Products

7.1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 7 working days from the day after you receive your goods.

7.2 As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.

7.3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used, unless the product is defective and you are returning it for this reason.

7.4 Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.

7.5 No right of cancellation exists for downloaded goods or “softcopy” goods to which you, the customer has instant access to or use of, unless defective.

7.6 No right of cancellation exists for personalised goods or goods that are intimate in their nature or goods where there may be hygiene issues, unless defective.

7.7 Please observe the following procedure for all returns to us:

7.7.1 On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.

7.7.2 If you are returning your product because it is defective, please state the defect or defects.

7.7.3 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.

7.8 If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.

7.9 You are responsible for paying any postage or shipping costs incurred when returning the product.

7.10 We recommend that all returns be sent by registered post, so that a record of the return is available for you.

7.11 We will not issue refunds for any items lost or stolen in transit to us.

7.12 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.

7.13 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.

7.14 Unused products may be returned promptly by customers to the address listed below:

AF Associates
Chantry
Askrigg
Leyburn
North Yorkshire
DL8 3BW

7.15 Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.

7.16 We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.

7.17 Consultancy

7.17.1 Proposal validity – 60 days from the date of proposal

7.17.2 The proposal will be required to be agreed by the client before the consultancy may proceed.

7.17.3 Signature and completion of the proposal constitute a legally binding agreement.

7.17.4 All payments against invoices are payable within thirty days of receipt and in pounds sterling by direct bank transfer or cheque, with no deductions for bank transfer charges, currency exchange costs or local taxes. For projects delivered outside of the United Kingdom of Great Britain and Northern Ireland, payment in full is required prior to the departure date from the UK of the consultant.

7.17.4 We reserve the right to charge a late payment charge calculated at the rate of 3% per month accruing daily from the date the invoice becomes due for payment.

7.17.5 AF Associates adopts a no charge cancellation policy, recognising that clients may need to cancel or reschedule consultancy activity due to unforeseen circumstances or circumstances beyond their control. AF Associates will always endeavour to work with clients to achieve a mutually acceptable situation relating to rescheduling or cancellation. In the event of short notice cancellation by the client or AF Associates due to unforeseen circumstances by either party, or the normal conditions relating to Force Majeure, the client accepts that no cancellation fees will be charged by either party however AF Associates reserves the right to charge for any unavoidable costs incurred (e.g. non-refundable air fares, hotel cancellation costs etc.).

7.17.6 From time to time AF Associates uses the services of independent consultants to provide its consultancy services including various specialists to meet the particular needs of a client. AF Associates reserves the right to use substitute consultants in the event of a particular consultants’ non availability; however in this event the client will be advised and given the opportunity to postpone or cancel the consultancy at no cost to the client.

7.17.7 The client accepts that the maximum liability that AF Associates has in relation to, or resulting from, any consultancy activity is limited to the fee charged for the individual training service.

7.18 Classroom Based Training

7.18.1 Signature and completion of the booking form constitute a legally binding agreement. For online purchases, receipt of payment constitutes a legally binding agreement.

7.18.2 Upon receipt of your booking we will confirm your booking. Detailed joining instructions including confirmation of the venue will follow within 14 days of the course date.

7.18.3 Accommodation is not included in the cost (unless stated) and delegates should make their own hotel arrangements if required, confirming accommodation prices and availability directly with the hotel.

7.18.4 Cancellations, Substitutions and Transfers will only be accepted if made in writing/e-mail. All changes requested verbally must be confirmed in writing (a fax or email is acceptable). Changes requested will become effective on the date of receipt of written confirmation.

7.18.5 Cancellations

More than 20 working days before the event, full refund 10-20 working days before the event, 50% of the fee will be refunded Less than 10 working days before the event, no refund

7.18.6 Substitutions

May be made at any stage at no cost. Only delegates meeting relevant course entry requirements may be substituted AF Associates reserves the right to refuse entry to unsuitably qualified substitutes without refund.

 7.18.7 Transfers

Transfers to a subsequent date when the same event is running, subject to availability of places, will incur the following charges:

10-20 working days before the event £50 + VAT

Less than 10 working days before the event £100 + VAT

Any hotel cancellation charges (where accommodation is included in the cost), plus the relevant administration charge. If that transfer is then cancelled at any time the original cancellation clause will apply.

7.18.9 Methods of Payment

7.18.10 All training fees are shown in Pounds Sterling (GBP) and are payable in advance of the event.

7.18.11 Payment is due once a booking has been made – if payment is not received 7 days before the date of the course we reserve the right to refuse your attendance on the course

7.18.13 We reserve the right to charge a late payment charge calculated at the rate of 3% per month accruing daily from the date the invoice becomes due for payment.

7.18.14 Any special payment arrangements must be agreed in advance of the course booking being accepted.

7.19 Copyright

7.19.1 The copyright and all other intellectual property rights in all consultancy and course materials shall remain the sole and exclusive property of AF Associates or, in the case of a course developed by a Course Facilitator, then the Course Facilitator will have these rights.

7.19.2 For the published list of courses the standard course will be provided unless otherwise agreed with the client. For all other courses, the client shall be supplied with an outline programme in advance of the work, together with details of the learning objectives of training courses. The programme and learning objectives become the course specification which the client will be required to agree before delivery of the course may proceed.

7.19.3 From time to time AF Associates uses the services of independent trainers to provide its training services including various specialists and one off courses to meet the particular needs of a client. AF Associates reserves the right to use substitute trainers in the event of a particular trainers’ non availability; however in this event the client will be advised and given the opportunity to postpone or cancel the training course at no cost to the client.

7.19.4 Unless the client has entered into an agreement to design a course meeting a particular specified requirement the client accepts that only a minimal level of customising may be undertaken to provide a training course which will of necessity use standard training materials, however AF Associates will endeavour where possible to work throughout the training process to meet the requirements of the client and the trainees, recognising the unique nature of training provision and the need to adapt to meet “on the day” delegate needs and expectations.

7.19.5 We reserve the right to improve the learning outcomes and format of our courses for the benefit of our customers without notice to the customer. Also we reserve the right to change the location, date of the event. You will be informed at the earliest opportunity if any changes are made.

7.19.6 Cancellation and/or re-scheduling of any course will be avoided and will only take place once all other options have been considered. When this is unavoidable we will provide the option of a full refund or the offer of a re-scheduled or alternative course.

7.19.7 The client accepts that the maximum liability that AF Associates has in relation to, or resulting from, any training activity is limited to the fee charged for the individual training service.

8. Customer Complaints

We endeavour to respond to all customer complaints or queries about products and services within five working days.

9. Faulty Products

Where a Customer experiences a fault with a product it can be returned to AF Associates, subject to our returns policy above.

10. Events Outside Our Control

AF Associates shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.

 11. Licence

11.1 AF Associates grants you a licence to access the content, information and services contained within our website for personal use only.

11.2 This licence allows you to download and cache (using your browser) individual pages from our website.

11.3 This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.

11.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.

11.5 Our website cannot be placed within the frame-set of another site.

11.6 Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.

11.7 The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.

12. Copyright

12.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of AF Associates, unless expressly acknowledged as otherwise.

12.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.

13. Reasonably Foreseeable Losses

13.1 AF Associates will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where such losses were reasonably foreseeable at the time the contract between you and us was made.

13.2 All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between you and us are excluded.

13.3 AF Associates does not exclude or limit liability for death or personal injury caused by the negligence or breach of duty by us, our employees or officers.

14. Severability

The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.

15. Waiver

Failure by AF Associates to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.

16. Entire Terms & Conditions

These Terms & Conditions set out the entire agreement and understanding between you and AF Associates. We reserve the right to change these Terms & Conditions at any time, without giving notice to you.

 17. Jurisdiction

These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts. Your statutory rights are unaffected.

Our contact details are as follows:

AF Associates
Chantry
Askrigg
Leyburn
North Yorkshire
DL8 3BW

Email: office@foodsafety-training.co.uk
Telephone From within the UK: 0870 4584367 International: ++44 870 4584367
Fax From within the UK: 0800 4715179 International: ++44 800 4715179

AF Associates www.foodsafety-training.co.uk

Privacy Policy Last updated 16 June 2015

 Who we are

In this privacy policy references to “we”, “us” and “our” are to AF Associates. References to “our Website” or “the Website” are to www.foodsafety-training.co.uk.

What information we collect and how the information we collect via the Website may include.

  1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
  2. Under no circumstances will we hold sensitive payment details such as your card number, expiry date and security code. All transactions are handled through our accredited payment bureau, Worldpay. For more information on Worldpay privacy policy please refer to http://www.worldpay.com/about_us/index.php?page=privacy
  3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
  5. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
  2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Safe and sure

Our website has security installed to ensure that any personal data entered onto the site is protected against loss, misuse or alteration. However, due to the nature of the Internet, we can’t guarantee the protection of your personal information and we can’t be responsible for any outcomes resulting from a breach of security when the website is used. We’re confident in our security, and it is always a top priority to ensure we do not get any problems.

Cookies

We use “cookies” to store and collect information regarding your usage of the website. Cookies are small files placed on your computer’s hard drive, or in your browser memory, when you visit our website. They enable us to put in place personal settings and load your personal preferences.

We reserve the right to modify this privacy policy from time to time. You should visit our Web site periodically to review any changes.

 Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address:

Privacy
AF Associates
Chantry
Askrigg
Leyburn
North Yorkshire
DL8 3BW

Other Websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.